A clear, simple guide to how My Pool Direct delivers your pool. From initial enquiry all the way to installation and aftercare.
Enquiry & Initial Consultation
When you first contact My Pool Direct, our team will discuss your project, space, and goals. We’ll help you understand your options and answer any early questions about pool types, sizes, and installation approaches.
What you’ll receive:
- Expert guidance on choosing the right pool
- Information on pricing and timelines
- Details on installation requirement
Site Assessment & Preparation Guidance
Once you’ve selected a model, we’ll provide the technical specifications needed for groundworks. You may use your own installer, or we can help advise on what your installer must prepare.
Groundworks typically include:
- Excavation
- Base preparation
- Drainage setup
- Concrete slab or backfill requirements (depending on pool type)
My Pool Direct supplies clear drawings, manuals, and support so your installer knows exactly what is required.
Order Confirmation & Manufacturing
After confirming your order, the manufacturing process begins. Your pool is custom-produced and quality-checked before delivery.
During this stage:
- We update you on lead times
- You receive instructions to ensure the site is ready
- Accessories and equipment are prepared for shipment
Delivery Day
Your pool arrives fully formed (one-piece pools) or in kit format depending on the model.
What to expect:
- Delivery via Hiab or suitable transport (Access Permitting)
- Coordination with your installer for off-loading
- Inspection of the shell and equipment
We ensure a smooth handoff between our delivery team and your installer.
Installation
Your installer completes the pool placement and connection process.
Typical installation steps:
- Positioning the pool in the excavated area
- Levelling and securing the structure
- Backfilling around the pool
- Connecting filtration, pipework, pumps, and electrics
- Filling the pool with water
My Pool Direct provides installation support materials and is available for technical questions.
Handover & Setup
Once installation is complete, your installer will walk you through the basic operation of your pool systems. My Pool Direct provides product manuals and long-term care guidance.
You’ll receive:
- Equipment manuals
- Water treatment guidance
- Maintenance tips
Warranty & Aftercare
All pools from My Pool Direct include manufacturer warranties. We remain available after your installation for product support, troubleshooting, and replacement parts if ever needed.
Our aftercare includes:
- Warranty support
- Access to replacement components
- Ongoing customer service
Ready to Get Started?
We’re here to make the entire process simple, transparent, and stress-free. Contact us today to begin planning your new pool.
